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Product Support

Return, refund and replacement policy

The political return of goods is as easy as shopping with the Balsmi Online Store

Our aim here at Balsemi's online store is to offer the best to satisfy our valued customers. Our philosophy here at Balsemi's online store is to treat you fairly, reasonably and reasonably, and we hope that you will treat us fairly and objectively.


·         You are entitled to submit an order return request within three days of receiving it, provided that you do not use or open the product and safety of any defect

·         The full invoice amount will be credited as our balance in your own wallet, you can use it in any other order.

·         If you do not wish to use it, you will be contacted by the customer service team and will coordinate with you to recover the amount and transfer it to your bank account. You will only be charged a bank transfer fee according to the Saudi Banks policy.




All the items listed on the Balsemi onlie store are registered with the Saudi Food and Drug Administration. Our team is carefully chosen by our team to be high quality products.


Return Product Steps:: Simple command like 1, 2,3 ... 4

1.    Start the return request

Go to your profile and go to the return request section and click on the request you wish to return and select the request for return and complete the return request and send it to us to view it.

2.    Prepare the product you want to return

Cover the product as it is in its original condition and its original packaging and make sure it is in the same condition that you received it until the return request is approved.

3.    Take the product

The customer service team will contact you, we will send you a driver to take the product you want to return and will contact you before receiving the order. Make sure that the number you registered in the application is working to reach you. * Only you will bear the cost of sending the driver.

4.    Money refund

You will be refunded the money you paid to buy the product as soon as we receive it and examine it. Your refunds will be credited to your original payment method or returned to your balance in your account with your online store.