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To help you try shopping, learn some frequently asked questions. If you can not find the answers you are looking for, send our customer service to [email protected]


How can I order a Balsami Online store?


Here are the simple steps to help you make a Balsamic shop:

1.    Browse the products on our website. Select the product you want to buy and add to your shopping cart.

2.    After you add everything you need to your shopping cart, click View the cart and then "Continue for safe payment"

3.    Under "New customer," enter your email address and click "Continue"

4.    Enter shipping data and choose your payment method.

5.    Click "Apply Now".


Q: Are your products genuine?

All the products on the Balsami Online store are completely original. We work directly with approved brands from the Saudi Pharmaceutical Authority and their authorized distributors to guarantee you 100% original products.


Q: Can I try the products before I buy them?

Unfortunately, the product can't be tested in your home after payment and receipt, because all products we offer are cosmetics and personal care products.


Q: What if the product is not suitable?

No, a problem. If the product is not suitable, you can return it to us and we will switch it or refund the amount paid. To learn how to return the product, please read the Return Policy.


Q: Do you have a shop?

Balsmi Online store is a website. We do not have a shop anywhere, we deliver your order at you home.


Q: How do I pay?

The accepted method is pay on delivery


Q: How do I cancel my order?

If you would like to cancel your order, please email our customer service team at [email protected] with the order number and request cancellation.

Alternatively, you can contact us at 0500133266 during business hours (Sunday to Thursday, 9:00 am to 5:30 pm KSA time).

If the order has already been shipped and you wish to cancel it, you will need to first receive the order and then return it.


Q: Where can orders be delivered?

Kingdom of Saudi Arabia. Within Jeddah within 3 working days, the rest of the Kingdom of Saudi Arabia 5 working days, Gulf and Arab countries 7 to 9 days, we provide payment service on receipt for free, we deliver orders over 300 riyals for free.

Q: When can I get my order?

To deliver orders outside the Gulf countries, we use the intentional shipping service at our party for delivery within 2-6 business days, depending on the country to be contacted and customs procedures.

Q: What are shipping methods and related expenses?


·         Within Jeddah within 3 working days, at a cost of SR 30

·         The rest of the Kingdom is 5 working days, 35 riyals

·         Gulf and Arab countries 7 to 9 days, 35 riyals

·         We offer free payment service

·         Orders above 300 SAR free of charge

Q: How can I tracking my order?

Once your order has been processed, you will receive a message from the Balsmi online store with the order follow-up code.


Q: I received the product and it included a defect or damage. Can I refund my money?

You will not be responsible for any cost or expense. You only need to contact the customer service and notify them of the defect, and the customer service representative will coordinate to send an alternative product and restore the product in your possession.

** Must be communicated within three days of receiving the order as a maximum


Q: I received the wrong product, so how can I return it?

The occurrence of this defect is very rare, and please accept our apology in advance, and directly communicate with customer service to address the imbalance .. The store will bear all expenses for shipping, your satisfaction is our goal ..

** Must be communicated within three days of receiving the order as a maximum


Q: When can I not return orders?

·         There are several scenarios in which it is difficult to support you on the issue of repetitions:

·         The return request was made after skipping the specified time frame, which is 3 days from the receipt of the product.

·         The product was used, damaged, or not in the same condition when you received it.

·         In case the package is opened.

·         Products that have been tampered with in their serial numbers or if those numbers have disappeared.

·         Any part missing from the package you received including price sticker, product brand, original packaging, free gifts and / or any part attached in the original package.